Refund Policy

At Gizmo Mart Online, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, and we're here to help. This Refund Policy outlines the terms and conditions for returns and refunds.

1. Eligibility for Returns

To be eligible for a return and refund, the following conditions must be met:

• The item must be returned within 30 days of delivery
• The item must be unused and in the same condition as received
• The item must be in its original packaging with all accessories, manuals, and documentation
• You must provide proof of purchase (order number or receipt)
• The item must not be on our list of non-returnable items (see below)

2. Non-Returnable Items

Certain items cannot be returned for hygiene or safety reasons:

• Earphones and headphones (once opened)
• Software and digital products
• Items marked as "Final Sale" or "Non-Returnable"
• Custom or personalized products
• Products damaged due to misuse or negligence

3. Return Process

To initiate a return, please follow these steps:

• Step 1: Contact our customer service team at [email protected] with your order number and reason for return
• Step 2: Wait for return authorization and shipping instructions (usually within 24 hours)
• Step 3: Package the item securely with all original materials
• Step 4: Ship the item to the address provided using a trackable shipping method
• Step 5: Once received and inspected, we'll process your refund

4. Refund Processing

Once we receive and inspect your returned item:

• We will send you an email notification confirming receipt of your return
• If approved, your refund will be processed within 5-7 business days
• The refund will be credited to your original payment method
• Bank processing times may vary (typically 3-5 additional business days)

5. Partial Refunds

Partial refunds may be granted in certain situations:

• Items returned after 30 days but within 60 days (20% restocking fee)
• Items not in original condition or missing parts not due to our error
• Items showing signs of use beyond initial inspection

6. Exchanges

We offer direct exchanges for defective or damaged items. If you need to exchange an item for the same product due to a defect:

• Contact us within 30 days of delivery
• Provide photos of the defect or damage
• We'll ship a replacement at no additional cost
• Return the defective item using our prepaid shipping label

7. Shipping Costs

Return shipping costs are handled as follows:

• Defective/Wrong Item: We cover all return shipping costs
• Change of Mind: Customer is responsible for return shipping
• International Returns: Customer covers shipping and any customs fees

8. Damaged or Missing Items

If your order arrives damaged or with missing items:

• Contact us within 48 hours of delivery
• Provide photos of the damage and packaging
• Keep all packaging materials for inspection
• We'll arrange for a replacement or full refund

9. Late or Missing Refunds

If you haven't received your refund after the processing time:

• First, check your bank account and credit card statement
• Contact your bank or credit card company (processing times vary)
• If you still haven't received your refund, contact us at [email protected]

10. Contact Information

For questions about our Refund Policy or to initiate a return:

Email: [email protected]
Phone: +1 (307) 555-0123
Hours: Monday-Friday, 9AM-6PM EST
Mailing Address for Returns:
Gizmo Mart Online - Returns Department
30 N Gould St, Ste N
Sheridan, WY 82801, USA

Last Updated: January 2025